CAREER
IT & Strategic Operations Analyst
Standardize and document internal processes, maintain updates in ClickUp, and manage an accessible knowledge base. Provide staff training on tools like ClickUp, Miro, and Google Chats, with ongoing support. Assist in project management for tool enhancements, analyze data to improve operations, and prepare reports for informed decision-making.
Job Responsibilities
Process Documentation and Internalization:
Map out, document, and standardize operational processes across various departments to ensure clarity and consistency.
Maintain an updated repository of all internal processes in ClickUp.
Training and Support:
Conduct regular training sessions and workshops to educate staff on the effective use of internal tools such as ClickUp, Miro, and Google Chats.
Provide ongoing support and troubleshooting assistance for these tools.
Project Management Support:
Assist in the management of projects related to the development and enhancement of internal tools.
Coordinate with IT and other departments to ensure projects meet deadlines and specifications.
Data Analysis and Reporting:
Analyze operational data to identify trends, inefficiencies, and opportunities for process improvements.
Generate reports and presentations for management to aid in decision-making.
Knowledge Base Development:
Develop and manage an internal knowledge base to ensure that all documentation is accessible, accurate, and useful for operational continuity.
Continuously update the knowledge base with new tools, processes, or significant changes.
Job Qualifications
Educational Background: Bachelor’s degree in Business Administration, Information Technology, or a related field.
Relevant Experience: 1-2 years of experience in business process analysis, IT operations, or a similar role. Experience in a tech-driven, fast-paced environment is preferred.
Technical Proficiency:
Strong familiarity with project management software (preferably ClickUp), data visualization tools (like Tableau or Looker/Google Data Studio), and proficiency in Google Workspace or equivalent.
Basic understanding of IT infrastructure and systems operations.
Analytical Skills:
Ability to analyze workflow processes and data to make recommendations for process improvement and efficiency.
Skills in problem-solving and troubleshooting technical and process-related issues.
Communication and Interpersonal Skills:
Excellent verbal and written communication skills.
Ability to collaborate effectively with teams across different departments.
Adaptability and Learning Agility:
Quick to learn new tools and technologies.
Flexible in adapting to new challenges and changes in a dynamic work environment.